Privacy Policy

1. Overview

This Privacy Policy explains how Synopsis Health Inc. (“Synopsis,” “we,” “us,” or “our”) collects, uses, discloses, and retains information when you use the Synopsis mobile application, website, and related services (the “Services”).

2. Information we collect

Account and profile data

We may collect your name, email address, login credentials, age or date of birth, gender, height, weight, goals, preferences, profile image, and other information you provide when creating or managing an account.

Health, fitness, and nutrition data

We may collect meals, ingredients, calories, macros, hydration, workouts, activity, steps, sleep, weight, measurements, goals, check-ins, and other health or fitness information you choose to enter or generate through the Services.

Photos and other content

We may process meal photos, menu photos, progress photos, captions, comments, messages, and other content you upload. Photos may contain metadata supplied by your device. You control what you upload and should avoid including information you do not want processed.

Connected health data

With your permission, we may receive information from Apple Health, HealthKit, Google Health Connect, wearable devices, or other connected health services. The specific categories depend on the permissions you grant. You can change those permissions in your device or connected-service settings. Data received from Apple Health is handled in accordance with Apple’s applicable requirements and is not used for advertising or sold to data brokers.

Usage and device data

We may collect app interactions, feature usage, diagnostics, crash logs, device type, operating system, IP address, identifiers, approximate location derived from IP, referral information, and similar analytics data.

3. How we use information

We use information to provide and personalize the Services; calculate and display nutrition, fitness, and progress insights; process photos and menu scans; operate AI features; sync connected health data; maintain accounts; support social features; respond to support requests; improve performance and safety; detect fraud or misuse; comply with law; and communicate service or product updates where permitted.

4. AI features

Synopsis uses automated and artificial-intelligence systems to interpret meals, photos, menus, health and fitness activity, and user questions, and to generate estimates, recommendations, summaries, or coaching-style responses. Information submitted to an AI feature may be sent to service providers that process it on our behalf. AI outputs may be inaccurate and should not be treated as medical advice.

5. Social and user-generated content

If you post to a feed, group, squad, profile, or other social area, your content and profile information may be visible to the audience you select or to other users as indicated in the product. Other users may save or share information you make visible. We may review or remove content to enforce our rules, protect users, or comply with law.

6. Analytics and third-party services

We may use service providers for hosting, cloud storage, analytics, crash reporting, authentication, customer support, AI processing, payments, subscriptions, communications, and app distribution. These providers may process information only for the services they provide to us, subject to their agreements and applicable law. Apple and Google independently process purchases and certain app-store information under their own privacy policies.

7. How we share information

We may share information with vendors acting for us; with other users when you use social features; during a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets; to comply with legal process or protect rights, safety, and security; or with your direction or consent. We do not sell personal health data.

8. Data retention and deletion

We retain information for as long as reasonably necessary to provide the Services, maintain legitimate business records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by data type and purpose. You may request account and personal-data deletion by contacting us at support@synopsistrack.com. We may retain limited information where required by law or for security, fraud-prevention, backup, or recordkeeping purposes. Residual backup copies may take time to expire.

9. Security, children, and international use

We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you use the Services outside the United States, information may be transferred to and processed in the United States and other countries where our providers operate.

10. Your choices and rights

You may update certain account information in the app, control device permissions, disconnect health-data sources, adjust social visibility, or request access, correction, or deletion by contacting us. Depending on where you live, you may have additional rights and may appeal a decision concerning a privacy request.

11. Changes and contact

We may update this policy and will post the revised version with a new effective date. For privacy questions or requests, contact Synopsis Health Inc. at support@synopsistrack.com.